Shipping policy
Last updated: 8 September 2026
Ocker Apparel products are made to order, so your gear needs to be produced before it can be shipped. This helps us avoid holding piles of unwanted stock, but it means delivery takes a little longer than grabbing something straight off a warehouse shelf.
Where we ship
Ocker Apparel currently ships to Australia and New Zealand only.
Some delivery restrictions may apply depending on the product, postcode, carrier or fulfilment location.
If your address can’t be selected at checkout, we’re currently unable to ship to that location.
Shipping costs
Shipping costs are calculated and displayed at checkout before payment.
The shipping charge can vary depending on:
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The delivery destination
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The products and quantities ordered
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The size and weight of the parcel
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The shipping option available
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Whether products need to be shipped from different fulfilment locations
You won’t be charged an additional shipping fee after checkout simply because we need to send your order in more than one parcel.
Production and fulfilment
Our products are generally made to order by our fulfilment partner, Printful.
Most orders take approximately 2–5 business days to produce before shipping. This is an estimate and doesn’t include delivery time.
Production may occasionally take longer because of:
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High order volumes
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Public holidays or peak shopping periods
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Product availability
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Quality-control checks
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Production or supply-chain interruptions
Once fulfilment has started, products generally can’t be changed or cancelled.
Estimated delivery times
Your estimated delivery time consists of:
Production time + shipping time = estimated delivery time
Where available, an estimated delivery timeframe will be displayed at checkout, in your order confirmation or through your tracking information.
Delivery estimates aren’t guaranteed arrival dates. Carrier delays, severe weather, public holidays, customs processing and other events outside our reasonable control can affect delivery.
If you need an order for a birthday, holiday or other specific date, we recommend ordering as early as possible.
Tracking your order
Once your order ships, we’ll send a shipping confirmation email containing tracking information where tracking is available.
Tracking can occasionally take a short time to update after the parcel has been handed to the carrier.
If you haven’t received a shipping confirmation, check your junk or spam folder and confirm that the email address entered at checkout was correct.
Australian delivery contact details
Orders shipped to Australia must include either:
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A valid recipient email address, or
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A valid Australian mobile phone number
Missing or incorrect contact information can cause shipping delays or prevent the carrier from contacting you about delivery.
Please make sure your details are correct when placing your order.
Separate parcels
Products from the same order may sometimes be produced at different fulfilment facilities or become ready at different times.
This means your order may arrive in more than one parcel. Each parcel may have separate tracking information and arrive on a different day.
Don’t panic if only part of your order turns up first—check your shipping confirmation for any additional tracking numbers.
Delivery address
You are responsible for providing a complete and accurate delivery address.
Please check:
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The recipient’s full name
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Street number and street name
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Unit or apartment number
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Suburb, state and postcode
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Country
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Email address and mobile number
If you notice an error, contact oi@ockerapparel.com.au immediately. We may be able to update the address if the order hasn’t progressed too far through fulfilment.
Once an order has shipped, the delivery address generally can’t be changed.
Delayed orders
A parcel isn’t necessarily lost because it arrives after the estimated date. Carrier delays and gaps between tracking scans can happen.
If your order is delayed:
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Check the latest tracking information.
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Check for carrier notifications or attempted delivery notices.
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Allow a reasonable amount of time for delayed tracking to update.
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Contact us at oi@ockerapparel.com.au if the parcel still hasn’t arrived.
We’ll investigate with our fulfilment and delivery partners and provide an appropriate solution if the order can’t be delivered within the promised or a reasonable timeframe.
Lost parcels
If tracking hasn’t updated for an extended period or your order hasn’t arrived, contact us as soon as possible.
Where possible, potentially lost parcels should be reported within 30 days of the estimated delivery date so we can lodge a claim promptly with our fulfilment partner.
Please include:
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Your name
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Order number
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Delivery address
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Any relevant tracking information
If the parcel is confirmed as lost and the delivery details supplied were correct, we’ll arrange an appropriate resolution, which may include a replacement or refund.
The 30-day reporting request doesn’t limit any rights you may have under the Australian Consumer Law.
Tracking shows “delivered”
If tracking says your parcel was delivered but you can’t find it:
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Check around the property, letterbox and any safe-drop locations.
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Ask household members, neighbours or building management.
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Check for a collection card, email or text message from the carrier.
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Contact the local delivery carrier or post office using the tracking number.
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Contact us if the parcel still can’t be located.
We’ll review the tracking information and help determine the next step.
Returned or unclaimed parcels
A parcel may be returned to the fulfilment facility because:
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The address was incorrect or incomplete
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Delivery was refused
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The parcel wasn’t collected
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The carrier couldn’t access the delivery location
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Required contact information was missing
If a parcel is returned because of customer-supplied information or because it wasn’t collected, additional shipping charges may apply before it can be sent again.
You won’t be charged additional shipping where the return was caused by an error made by Ocker Apparel, our fulfilment partner or the delivery carrier.
Returned parcels are held for a limited time, so please contact us promptly if you believe an order is being returned to sender.
New Zealand orders and customs
Orders delivered to New Zealand may be fulfilled from Australia or another Printful fulfilment location.
Depending on where your order is produced and shipped from, it may be subject to customs processing, import duties, taxes or carrier fees. Where these charges aren’t collected at checkout, the recipient may be responsible for paying them, subject to applicable law.
Customs delays are outside our direct control, but we’ll provide any available tracking and shipping information to help resolve issues.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
If we can’t supply an order within the promised timeframe or within a reasonable time, contact us and we’ll work with you to provide an appropriate solution.
Questions or shipping problems
Email oi@ockerapparel.com.au with your order number and the details of the issue.
We’ll help track down what’s happened and get it sorted.