Terms of service

Last updated: 22 August 2026

These Terms of Service apply when you visit ockerapparel.com.au, create a customer account or purchase products from Ocker Apparel.

Throughout these terms, “Ocker Apparel”, “Ocker”, “we”, “us” and “our” refer to Ocker Apparel. By accessing our website or placing an order, you agree to these terms and our Privacy Policy, Shipping Policy and Refund Policy.

1. Using our website

You may use our website only for lawful purposes.

You must not:

• Use the website in a way that could damage, disable or interfere with its operation

• Attempt to gain unauthorised access to the website, customer accounts or related systems

• Upload malicious code, viruses or other harmful material

• Use our content, designs or branding without permission

• Submit false, misleading or fraudulent information

• Place fraudulent orders or use a payment method without authorisation

• Scrape, copy or reproduce substantial parts of the website for commercial purposes

We may restrict or suspend access where we reasonably believe the website is being misused.

2. Eligibility

You must be legally capable of entering into a contract to place an order.

If you are under 18, you should place an order only with the involvement and permission of a parent or legal guardian.

3. Customer accounts

Ocker customer accounts use Shopify’s secure customer account system. Available sign-in methods may include email verification, Shop, Shop Pay or other authentication options offered by Shopify.

You are responsible for:

• Providing accurate account information

• Maintaining access to the email address or authentication method connected to your account

• Letting us know if you believe your account has been accessed without permission

You must not use another person’s account or identity without their permission.

4. Products and product information

We do our best to display product descriptions, colours, artwork, measurements and images accurately. However:

• Colours may appear slightly different depending on your screen

• Garment measurements can have reasonable manufacturing tolerances

• Print placement, colour and finish may vary slightly between individual items

• Product photography may include styling items that aren’t included with the product

These reasonable variations don’t affect any rights you may have if a product is materially different from its description or otherwise fails to meet a consumer guarantee.

5. Made-to-order fulfilment

Ocker Apparel products are generally made to order by our fulfilment partner, Printful. We don’t usually hold ready-made stock.

After an order is placed, its details are sent to our fulfilment partner for production and shipping. Because production can begin quickly, order changes and cancellations aren’t guaranteed once an order has entered fulfilment.

Products from the same order may occasionally be produced at different facilities or arrive in separate parcels. Where available, separate tracking information will be provided.

Printful produces and ships products on our behalf, but Ocker Apparel remains your point of contact for order problems, returns and consumer guarantee claims. Customers should not contact or return products directly to Printful unless instructed by us.

6. Orders

Placing an order is an offer to purchase the selected products under these terms.

After placing an order, you should receive an order confirmation at the email address provided. An automated confirmation doesn’t prevent us from contacting you if there is a genuine problem with the order.

We may reasonably refuse or cancel an order if:

• A product is unavailable

• An obvious pricing or product information error has occurred

• Payment can’t be authorised

• The delivery address is incomplete, invalid or unsupported

• We reasonably suspect fraud, misuse or unauthorised payment activity

• Fulfilling the order would breach a law or third-party intellectual property right

If we cancel an order after payment has been taken, we’ll provide a refund to the original payment method.

7. Prices and payment

Prices are displayed in Australian dollars unless stated otherwise.

Applicable taxes, shipping charges and other costs will be displayed before you complete checkout. You are responsible for reviewing the full order total before submitting payment.

Payment is processed through Shopify and the payment providers available at checkout. We don’t directly store complete payment card details.

Prices and promotions can change at any time. Changes won’t affect an order that has already been accepted, except where there has been an obvious error that we need to correct with you.

8. Discount codes and promotions

Discount codes and promotional offers:

• Must be used within any stated promotional period

• Can’t be exchanged for cash

• Can’t be applied retrospectively to completed orders

• May be limited to particular products, customers or order values

• Generally can’t be combined unless the promotion says otherwise

We may cancel or correct a promotion where there has been an obvious mistake, technical issue, fraud or misuse. This won’t affect any rights you have under the Australian Consumer Law.

9. Gift cards

Ocker Apparel gift cards:

• Can be redeemed through our online store

• Have no expiry date

• Can’t be exchanged for cash except where required by law

• Can be used across more than one order while a balance remains

• Should be treated like cash and kept secure

We aren’t responsible for unauthorised use of a gift card code unless that use resulted from something we did or failed to do, or where responsibility can’t legally be excluded.

10. Shipping and delivery

Production and delivery timeframes shown on our website are estimates rather than guaranteed delivery dates.

Delivery can be affected by factors outside our reasonable control, including carrier delays, severe weather, customs processing, public holidays and incorrect or incomplete addresses.

You are responsible for providing an accurate delivery address and monitoring tracking or collection notifications.

If an order is delayed, lost, returned to sender or shown as delivered but can’t be found, contact oi@ockerapparel.com.au as soon as possible. Further information is available in our Shipping Policy and Refund Policy.

Nothing in this section limits any rights you may have when goods aren’t supplied within a reasonable time or otherwise fail to meet a consumer guarantee.

11. Returns, refunds and cancellations

Returns, refunds, replacements, cancellations and order changes are handled under our Refund Policy.

Because products are made to order, we generally don’t accept returns or exchanges for change of mind, an incorrectly selected size or an incorrectly selected colour.

This doesn’t limit your rights if an item is faulty, damaged, misprinted, incorrect, materially different from its description or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.

12. Australian Consumer Law

Our products come with consumer guarantees that can’t be excluded under the Australian Consumer Law.

Depending on the circumstances and whether a problem is major or minor, you may be entitled to a repair, replacement, refund, cancellation or compensation.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that can’t lawfully be excluded, restricted or modified.

13. Intellectual property

Unless otherwise stated, the Ocker Apparel name, logo, product artwork, graphics, photographs, videos, written content and website design are owned by or licensed to Ocker Apparel.

You may view and use the website for personal, non-commercial shopping purposes. You must not copy, reproduce, modify, distribute, sell or commercially use our content or product designs without written permission.

Purchasing a product doesn’t transfer ownership of the artwork or intellectual property printed on that product.

14. Reviews and submitted content

If you submit a review, photograph, comment or other content to Ocker Apparel, you confirm that:

• You created it or have permission to share it

• It is accurate to the best of your knowledge

• It doesn’t infringe another person’s rights

• It isn’t unlawful, abusive, misleading or malicious

You grant Ocker Apparel a non-exclusive, worldwide, royalty-free licence to display, reproduce and share that content for operating and promoting Ocker Apparel. We’ll handle personal information in accordance with our Privacy Policy.

We may remove submitted content where we reasonably believe it breaches these terms or applicable law.

15. Third-party services and links

Our website is hosted by Shopify and may use services provided by Printful, payment processors, delivery carriers, analytics providers and other third parties.

Third-party services may have their own terms and privacy policies. We aren’t responsible for unrelated third-party websites merely because our website contains a link to them.

Nothing in this section removes Ocker Apparel’s responsibility for products sold through our store or any responsibility that can’t legally be excluded.

16. Website availability and errors

We try to keep the website accurate, secure and available, but we can’t guarantee that it will always operate without interruption or technical errors.

We may correct errors, update information or temporarily suspend parts of the website where reasonably necessary for maintenance, security or operational reasons.

If an error affects an order you’ve already placed, we’ll contact you and provide an appropriate resolution.

17. Liability

To the maximum extent permitted by law, Ocker Apparel isn’t responsible for indirect or consequential loss that wasn’t reasonably foreseeable when you used the website or purchased a product.

We don’t exclude liability where it would be unlawful to do so, including liability arising under the Australian Consumer Law.

You are responsible for following product care instructions and using products only for their intended purpose.

18. Events outside our control

We won’t be responsible for delays or failure caused by events outside our reasonable control, such as natural disasters, carrier disruptions, industrial action, government restrictions, widespread network outages or major supply-chain interruptions.

If such an event materially affects your order, we’ll contact you where practical and work with you on an appropriate resolution.

19. Changes to these terms

We may update these terms when our products, services, business practices or legal obligations change.

The updated terms will be published on this page with a revised “Last updated” date. Changes will apply to future website use and future orders and won’t retrospectively remove rights relating to an order already placed.

20. Governing law

These terms are governed by the laws of New South Wales, Australia.

You and Ocker Apparel submit to the courts and tribunals that have jurisdiction in New South Wales, without limiting any rights you may have to bring a claim in another jurisdiction under applicable consumer law.

21. Contact us

Questions about these Terms of Service can be sent to:

Ocker Apparel
Email: oi@ockerapparel.com.au
Website: ockerapparel.com.au